Privacy Policy

Last updated: July 1, 2026

Introduction

Air It Up Air Conditioning & Heating ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

Personal Information

We may collect personally identifiable information that you voluntarily provide, including:

• Name, email address, phone number, and mailing address
• Service address and property details
• Payment and billing information
• Communications you send to us (emails, form submissions, phone calls)

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address, browser type, and operating system
• Pages visited, time spent, and referring URLs
• Device information and screen resolution
• Cookies and similar tracking technologies

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our HVAC services
• Schedule appointments and process service requests
• Communicate with you about services, promotions, and updates
• Process payments and send invoices
• Respond to your inquiries and provide customer support
• Analyze website usage to improve our online experience
• Comply with legal obligations

Information Sharing

We do not sell your personal information. We may share your information with trusted third parties who assist us in operating our business, including:

• Payment processors and financing partners
• Scheduling and dispatch software providers
• Marketing and analytics platforms
• Legal and regulatory authorities when required by law

Cookies & Tracking

Our website uses cookies and similar technologies to enhance your browsing experience, analyze site traffic, and understand where our visitors come from. You can control cookie preferences through your browser settings.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

SMS / Text Messaging & Telephone Communications (TCPA & A2P 10DLC)

By providing your telephone number and opting in, you consent to receive calls and SMS/text messages from Air It Up Air Conditioning & Heating regarding appointment scheduling, service updates, estimates, billing, and—where you have separately agreed—promotions. Message frequency varies. Message and data rates may apply. Consent to receive marketing texts is not a condition of purchase. You may opt out at any time by replying STOP to any message, and you can reply HELP for assistance. We honor opt-out requests promptly. Our SMS program is operated in compliance with the Telephone Consumer Protection Act (TCPA) and carrier A2P 10DLC requirements; mobile information and consent are not shared with third parties or affiliates for their own marketing purposes.

Your Privacy Rights

Depending on your state of residence, you may have the right to:

• Access, correct, or delete the personal information we hold about you
• Request a portable copy of your personal information
• Opt out of marketing communications and the "sale" or "sharing" of personal information
• Limit the use of sensitive personal information
• Withdraw consent where processing is based on consent
• Not be discriminated against for exercising your privacy rights

California Residents (CCPA / CPRA)

If you are a California resident, the California Consumer Privacy Act, as amended by the California Privacy Rights Act, provides you the rights described above, including the right to know what personal information we collect and how it is used, the right to delete and correct your personal information, and the right to opt out of the sale or sharing of personal information. Air It Up Air Conditioning & Heating does not sell your personal information for money. To exercise these rights, contact us using the details below; we will verify your request and respond within the timeframes required by law. You may designate an authorized agent to make a request on your behalf.

Other State Privacy Rights

Residents of other states that have enacted comprehensive privacy laws may have similar rights regarding access, correction, deletion, portability, and opting out of targeted advertising. We extend the core rights above to all customers in the states we serve, including throughout Louisiana and the Greater New Orleans area.

Use of Artificial Intelligence

Portions of the content on this website may be drafted or assisted by artificial intelligence tools and subsequently reviewed for our service area. AI-assisted tools may also help us route inquiries and schedule service. We do not use automated decision-making that produces legal or similarly significant effects about you without human review, and any information you submit through our forms is handled in accordance with this Privacy Policy.

Children's Privacy

Our website and services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date.

Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

• Phone: (504) 915-9747
• Email: [email protected]
• Address: Gretna, LA, Gretna, LA 70053